Shipping policy
Where we ship
We currently ship to:
- 🇺🇸 United States
- 🇨🇦 Canada
- 🇬🇧 United Kingdom
- 🇦🇺 Australia
If your country isn’t listed, we don’t ship there yet, but we’re working on it.
Shipping rates and delivery times
| Destination | Shipping | Free shipping from | Delivery time |
|---|---|---|---|
| 🇺🇸 United States | $4.99 | $50 | 5–8 business days |
| 🇨🇦 Canada | $4.99 | $50 | 5–8 business days |
| 🇬🇧 United Kingdom | $4.99 | $50 | 5–8 business days |
| 🇦🇺 Australia | $4.99 | $50 | 5–8 business days |
Shipping costs are calculated and shown at checkout before you pay. Business days are Monday to Friday, excluding public holidays.
Delivery times are estimates. Delays may occasionally occur during peak seasons, bad weather, customs checks or carrier disruptions, which are beyond our control.
Customs, duties and taxes
United States: no customs duties apply.
Canada, United Kingdom and Australia: [Import taxes and duties are included in the price you pay at checkout. You won’t pay anything extra on delivery. / Your order may be subject to import duties and taxes charged by your country’s customs authorities on delivery. These fees are the responsibility of the recipient.]
If a package is refused at delivery because of unpaid duties, we cannot offer a refund for the shipping costs.
Order tracking
As soon as your order ships, you will receive a confirmation email with a tracking link, so you can follow your package until it arrives.
If you haven’t received a tracking email within 3 business days of your order, please check your spam folder or contact us.
Shipping address
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect or incomplete address you provided.
Need to change your address? Email us as soon as possible at contact@drinkuncan.com. We can update it as long as your order hasn’t shipped yet.
Lost or delayed packages
If your tracking shows your order as delivered but you can’t find it, please:
- Check around your delivery location and with neighbors.
- Wait 24–48 hours, as carriers sometimes mark packages as delivered early.
- Contact us at contact@drinkuncan.com if it still hasn’t arrived.
If your package hasn’t arrived after 15 business days (US) or 25 business days (Canada, UK, Australia), contact us and we will help you resolve the issue with the carrier, or send you a replacement or a refund.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, please email us within 14 days of delivery at contact@drinkuncan.com with your order number and photos. We will send a replacement or refund you, at no extra cost.
Free gifts
The free UNCAN Bottle included with the 6-tube bundle ships in the same package as your order, while supplies last.
Contact
Questions about your delivery? We’re here to help.
contact@drinkuncan.com