Refund policy

We want you to love UNCAN. If something isn’t right, we’re here to help.

1. 30-day money-back guarantee (first order)

Trying UNCAN for the first time? If you’re not happy with your first order, for any reason, contact us within 30 days of delivery and we’ll give you a full refund.

  • No need to send the product back.
  • Limited to one guarantee per customer and per household.
  • Applies to your first order only, whatever the bundle size.

2. Damaged, defective or incorrect items

If your order arrives damaged, defective, incomplete or incorrect, email us within 14 days of delivery at contact@drinkuncan.com with:

  • your order number;
  • a few photos of the product and packaging.

We will send you a free replacement or a full refund, whichever you prefer. You won’t need to return the item.

3. Returns of unopened products

For orders other than your first, you can return unopened and sealed products within 30 days of delivery for a refund of the product price.

For health and safety reasons, we cannot accept returns of opened tubes, except in the cases described in sections 1 and 2.

How to return an item

  1. Email us at contact@drinkuncan.com with your order number and the items you want to return.
  2. We’ll send you the return address and instructions.
  3. Ship the items back in their original packaging.

Return shipping costs are paid by the customer, unless the item is damaged, defective or incorrect. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

4. Refunds

Once your request is approved (or your return is received and checked), we will process your refund within 5 business days. The refund is issued to your original payment method. Depending on your bank, it may take an additional 5–10 business days to appear on your account.

  • Money-back guarantee and damaged/incorrect items: full refund of the order, including shipping costs.
  • Returns of unopened products: refund of the product price. Original shipping costs are not refunded.

5. Bundles and free gifts

If you return part of a bundle, the refund is calculated based on the discounted bundle price, not the single-item price.

The free UNCAN Bottle included with the 6-tube bundle does not need to be returned and is not deducted from your refund.

6. Order cancellations

Want to cancel your order? Email us as soon as possible at contact@drinkuncan.com. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. Once shipped, the return conditions above apply.

7. Customers in the United Kingdom, Canada and Australia

This policy applies to all customers. It does not affect your statutory rights under the consumer laws of your country.

  • United Kingdom: you may cancel your order within 14 days of delivery. This right does not apply to sealed goods that have been opened, as they are not suitable for return for health and hygiene reasons.
  • Australia: our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
  • Canada: your rights under your provincial consumer protection laws remain fully applicable.

8. Contact

Questions about a return or refund?
contact@drinkuncan.com
UNCAN – Aldric Brisson, 78 Avenue des Champs-Élysées, 75008 Paris, France